We revolutionize productivity and service in the BPO sector with Agility RPA
With Agility RPA, BPO processes become more efficient, operating costs decrease and the customer experience improves significantly.
How automation works in the BPO industry
Automation in the BPO industry, driven by solutions such as Agility RPA, increases productivity and reduces costs by freeing human talent from repetitive tasks through the optimization of data management and reporting without manual intervention. Customer service is transformed with chatbots and virtual assistants that streamline query resolution and automate ticket management, reducing wait times and improving the user experience, from generating dynamic schedules to integrating with project management tools, automation enables efficient control of resources and costs.
Key benefits
Explore the main advantages we offer to meet your needs efficiently and effectively.
Increased productivity and cost reduction
Automates repetitive tasks and frees human talent for strategic tasks.
- Reduces operational burden by automating manual and repetitive tasks.
- Optimizes data management and reporting without human intervention.
- Reduces operating costs by maximizing efficiency in each process.
Improved customer service
Respond faster and more accurately with automated processes.
- It implements chatbots and virtual assistants that resolve queries in real time.
- Automates support ticket management and case tracking.
- Reduces waiting times and improves user experience.
Intelligent data management and reporting
Access real-time information and make decisions based on reliable data.
- Consolidates information from multiple systems without manual intervention.
- Generates automatic reports for monitoring KPIs and SLAs.
- Facilitates audits and ensures process traceability.
Optimization of administrative processes
Automates human resources, billing and compliance management.
- Streamlines the hiring and onboarding of new employees.
- Generate invoices and reconciliations in an automated way.
- Ensures regulatory compliance with automated audits.
Scalability and operational flexibility
Grow without increasing operating costs thanks to automation.
- Allows scaling up operations without the need for additional personnel.
- Adjusts the workload according to demand.
- Improves operational efficiency in high volume processes.
Learn how our solutions adapt to different scenarios and help solve specific needs effectively.
Success stories in the BPO sector
Optimization of technical support with digital assistants
A company in the BPO sector wanted to reduce response times and improve efficiency in the handling of Internet incidents, guaranteeing a high-level user experience.
Problems identified
- Tiempos de respuesta prolongados en la atención de incidentes, afectando la percepción del cliente.
- Baja eficiencia en la gestión de soporte técnico, con agentes saturados por tareas repetitivas.
- Falta de automatización en la resolución de problemas comunes, lo que limitaba la capacidad de atención remota y oportuna.
- Desaprovechamiento del talento humano, al estar enfocados en tareas operativas en lugar de funciones estratégicas.
Solution with Agility RPA
- Reduction of attention time.
- Increased customer satisfaction.
- Optimization of human resources: agents focused on higher value tasks.
Optimized customer service with cognitive solution
Improve the efficiency and quality of customer service, reducing response times and enhancing the customer experience.
Problems identified
- Procesos manuales y lentos: La atención a solicitudes como homologación y reliquidación de planes crediticios se realizaba manualmente, lo que generaba demoras en la respuesta al cliente.
- Falta de integración de la información: Los asesores debían consultar múltiples sistemas para obtener los datos del cliente, lo cual dificultaba una atención ágil y coherente.
- Baja eficiencia operativa: El personal de atención estaba saturado con tareas repetitivas, lo que afectaba la calidad del servicio y la productividad.
- Satisfacción del cliente afectada: Los largos tiempos de espera y los procesos fragmentados reducían la experiencia general del usuario.
Solution with Agility RPA
- Shorter attention time.
- Increased customer satisfaction.
- Agents focused on higher value tasks.
Testimonials
John Smith
CTO, financial institution
Working with Agility has been a game changer for our organization. Not only did they design strategies aligned with our objectives, but they also guided us step-by-step on how to implement them. The results speak for themselves: we have seen a 35% increase in operational efficiency in just six months. We couldn't be more grateful for their practical, case-based approach."
Maria Lopez
Operations Manager, logistics company
What really sets Agility apart is its ability to translate great ideas into concrete actions. Before, our strategies remained on paper; now, thanks to them, we have implemented practical improvements that have generated measurable benefits from the first quarter. Their experience in using real cases made the difference for us.
Discover how easy it is to automate with Agility RPA
An intuitive experience designed for everyone: Automate without being a technology expert.
